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Frequently Asked Questions (FAQ)

star What Is Bigfix ?

Bigfix is a DIPP recognized startup providing gadget care services. We are awarded as Top 50 E-Commerce company by Assocham. We operate hybrid, using both online and retail methods to service our customers. We repair mobile-phones, tablets, laptops and desktop PC.

star What Is Bigfix Franchise?

Bigfix collaborates with entrepreneurs to help them setup and operate gadget repair center.

star What Is Bigfix EXprs?

Bigfix EXprs is a service aggregation platform (Uber for Repair). We provide a opportunity to street corner mobile/ computer shops to attach themselves to our platform and benefit from our vast domain knowledge in operating a repair center. Partner agents can use our award winning Mobile App to enrol their agency to our platform and gain direct access to customers.

star What Are The Types Of Franchise Available ?

We provide the following types of franchise methodologies

✓ EXprs Centers
✓ Unit Franchise
✓ Kiosk Franchise
✓ Master Franchise (10+ Unit Franchise)

star How Much Is A Unit Franchise?

We charge a reasonable one time non-refundable signup fee. Valid for 3 years. Please call our franchise agent on +91-7603938608 to discuss in detail about investment plan

star What The Activities Performed In Bigfix Store?

Bigfix store are designed to perform the following activities

✓ Repair and Service of Gadgets like Mobile Phones, Tablets, Laptops and Desktops.
✓ Sell Accessories like Battery, Power Bank, Head Phones, Chargers, Cases & Covers, Cables, Memory, Tempered Glass etc...
✓ Sell Software, Recharges, Warranty/ Insurance Packs, etc..
✓ Sell Refurbished Devices
✓ Buy Back Devices
✓ Inspect and Certify Devices

star What Are The Training Support Provide By Bigfix?

We operate a training center in Chennai. We undertake TSSC affiliated training of various telecom skills including Mobile Repair Technicians, Laptop Repair Technicians and Filed Service Executives. Our trainers also interact with MRT's for up-skilling and knowledge transfer. Bigfix operates a E-Learning portal ( for continuous improvements,

star What Is The Average Team Size Suggested?

We suggest 3-4 Staff at the beginning.
✓ Center Manger (Store Owner),
✓ Mobile Repair Technician
✓ Laptop Repair Technician
✓ Biker/ Support Staff

star Do You Provide On-Site Training?

Yes, we can depute a trainer to your location for two weeks, The partner will have to bear the boarding and lodging expenses.

star How Do You Supply Materials?

Partner can use our online ordering system to purchase stock. We supply the following

✓ Spare parts
✓ Accessories
✓ Refurbished Devices
✓ Tools & Equipment

star What Kind Of Staffing Support Do You Provide?

Our placement division helps in identifying and employing resources, We offer free recruitment for the first batch of employees.

star How Do You Source Materials?

We identify suppliers from China and perform a through QC before sourcing materials. We also locally validate and source materials from suppliers across India.

star What Type Of Retailing Support Do You Provided?

Bigfix helps partners in the following

✓ Location Selection
✓ Store Layout
✓ Signage Design
✓ In-store Branding Designs
✓ TRC Setup
✓ Equipment & Tools Sourcing
✓ TSSC Certification

star What Type Of Operational Support Do You Provide?

We operate a call center
✓ Multilingual Agents
✓ 10Am - 7Pm Voice, Email & Chat Support
✓ IVR/ Tollfree

star How Many Franchise Centers Are Operational?

We currently have 25 centers operational across India. We intend to scale up to 350 centers.

star What Type Of Marketing Support Do You Provide?

Bigfix performs following digital marketing activities.
✓ Google SEO
✓ Google Maps
✓ Google AdWords
✓ Facebook Posts
✓ Blog Pages, Instagram, Twitter, etc...
Bigfix central marketing actively builds alliances with various corporates to help generate business.

star Do I Have To Be A Technical Person To Run Bigfix Franchise?

We encourage tech savvy entrepreneurs to take-up our franchise. We also expect 100% involvement and direct participation in day to day operations.

star What Is The Typical Size Of The Store?

We recommend 400-600 Sqft, capable of accommodating visitors, front desk, accessory display and repair & storage area.

star Do You Operate A Model Store?

Yes, Bigfix operates a model ecare center in Ashok Nagar, Chennai. We expect our partners to visit our store and take a first hand impression.

star Will You Route Online Business To Partners?

Yes, Orders originating in your zone will be validated and routed to you. We will consider customer rating and reviews and decide on lead volumes.

star What Are The Royalty Charges?

Bigfix charges 8% on labour charges as royalty.

star Do You Charge For Lead Generation?

We provide ?25000/- complementary credit on sign-up. ?100 will be debited against every successful case. We encourage partners to maintain a minimum credit balance of ?10000/- to receive leads.

star What Is Warranty On Repair?

Bigfix has declared 100 days warranty on repairs to customers (subject to terms). We expect the partners to provide the same.

star Do We Have To Be GST Compliant?

Yes, All transactions are with bills.

star Is CCTV Surveillance Necessary?

Yes, all our repairs have to be performed under CCTV coverage. Partner is also obliged to share CCTV credentials with Bigfix for surveillance.

star What Software Support Do You Provided?

Bigfix has invested in the following software and provide unlimited access to our partners,

✓ Web Site & Applications
- (E-Repair Portal)
- (E-Shop Portal)
- (E-Learning Portal)
✓ Mobile Apps (Android/ iOS).
- Cx App (Book, Track, Pay, Ratecard, Wallets & Support)
- Px App (Onboarding, Franchise Documents, Lead Bank, Repair Management, Inventory, Billing, Analytics & Support) ?Integration with Payment Gateway, SMS Gateway, Diagnostic Software, CRM Software, HRM Software, etc…

star What Type Of Branding Support Do You Provide?

Our designers will help in designing the following marketing materials

✓ Brochure
✓ Flyers
✓ Banners
✓ Posters
✓ Umbrella
✓ Visiting Card

We expect partners to print and install them at their respective locations.

Bigfix works with advertising agents to develop and promote audio/ visual campaigns.

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